Privacy policy
Information We Collect
We collect personal information that you provide directly to us when placing an order, creating an account, or contacting customer support. This information may include:
- Personal Identification & Contact Details: Name, email address, shipping address, billing address, and phone number.
- Order & Customization Details: Information related to the products you purchase, including custom design files, photos, or text submitted for personalized items.
- Payment Information: Payment details used to complete your purchase. Payment transactions are processed securely through our third-party payment providers (e.g., Shop Pay, PayPal, Stripe). We do not store your complete payment card details on our servers.
- Automatically Collected Technical Data: When you visit our website, we automatically collect certain device information, including your IP address, browser type, time zone, and information about how you interact with our site via cookies and log files.
How We Use Your Information
We use the collected information for the following purposes:
- To process, fulfill, and ship your orders, and manage custom order requests.
- To communicate with you regarding order confirmations, tracking updates, and customer support inquiries.
- To screen orders for potential risk or fraud.
- To improve and optimize our website experience, product offerings, and store functionality.
- To comply with applicable legal, accounting, and regulatory requirements.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We share your information only with trusted service providers who assist us in operating our business and serving you:
- E-Commerce Platform: Our online store is powered by Shopify, which securely stores and processes customer data necessary for store operations.
- Fulfillment & Shipping Carriers: We share your shipping details with logistics and shipping carriers (e.g., USPS, UPS, FedEx) to deliver your packages.
- Payment Processors: Transaction details are shared with payment gateways strictly for authorization and fraud prevention.
Cookies and Tracking Technologies
Our website uses cookies, web beacons, and similar tracking technologies to maintain your shopping cart session, remember preference settings, and analyze store traffic. You can choose to disable cookies through your individual browser settings; however, doing so may impact certain functionalities of our website (such as checkout operations).
Data Retention
When you place an order through the Site, we will retain your order information for our records to satisfy fulfillment, customer service, and accounting requirement obligations unless and until you ask us to delete this information.
Your Rights (GDPR & CCPA Compliance)
Depending on your location, you may have specific rights regarding your personal data:
- Access & Portability: The right to request a copy of the personal information we hold about you.
- Correction & Erasure: The right to request that we correct inaccurate data or delete your personal information, subject to certain legal obligations.
- Opt-Out: We do not "sell" personal information as defined under the California Consumer Privacy Act (CCPA). European residents have rights under the General Data Protection Regulation (GDPR) regarding data access and processing.
Data Security
We implement industry-standard security measures (including SSL encryption) to protect your personal information against unauthorized access, loss, or misuse. However, no online transmission or electronic storage method can be guaranteed to be 100% secure.
Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please reach out to us at:
Email: info@jlprime.com