Refund policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below for eligibility and instructions.

Return Window & Eligibility
We accept returns within 30 days of delivery for standard items in new and unused condition. To be eligible for a return:

  • Items must be in their original packaging, uninstalled, unused, and in resellable condition with all accessories, hardware, and manuals included.
  • Items that have been installed, modified, painted, or damaged due to improper installation are not eligible for a return or refund.

Return Shipping & Fees

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defective item, damage in transit, or our error (e.g., wrong item sent).
  • Original Shipping Costs: Original shipping fees are non-refundable for non-defective returns.
  • Restocking Fee: Returns sent back without original packaging, missing accessories, or showing signs of handling may be subject to a partial refund or restocking fee.

Damaged, Defective, or Incorrect Items
Please inspect your shipment immediately upon arrival.

  • If your product arrives damaged in transit or defective, please contact us within 48 hours of delivery.
  • Proof Required: Provide clear photo or video proof showing the issue, including the product, the outer shipping box, and the shipping label.
  • Once verified, we will issue a prepaid return label and send a free replacement or process a full refund.

How to Initiate a Return

  1. Contact our customer support team at info@jlprime.com with your Order Number, item details, and reason for return.
  2. Wait for our team to authorize the return and provide you with a Return Authorization (RMA) number and return shipping instructions.
  3. Securely pack the item in its original box with all protective materials to prevent damage during transit.
  4. Note: Returns sent back without prior authorization may not be processed.

Refund Processing Time
Once your return is received and inspected at our warehouse, we will notify you of the approval status.

  • Approved refunds will be issued back to your original payment method within 3–5 business days.
  • Depending on your credit card company or bank, it may take an additional 2–7 business days for the credit to officially post to your account statement.

Order Cancellations
Orders can be canceled free of charge prior to dispatch. Once an order has been handed over to the carrier, it cannot be canceled and must be processed as a standard return according to this policy.

Contact Us
If you have any questions regarding fitment, returns, or warranty inquiries, please reach out to our team:

  • Email: info@jlprime.com