Shipping policy

Processing Time
Orders are typically processed and handed over to the carrier within 1–2 business days (Monday through Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the following business day.

Shipping Fees
Shipping costs are calculated at checkout based on the total weight of your order, the selected shipping method, and the delivery destination. You will be able to review the exact shipping fee before completing your purchase.

Shipping Time & Estimates
Delivery times vary depending on destination and shipping method:

  • Standard Shipping (Mainland U.S.): 3–7 business days after dispatch.
  • U.S. Outlying Islands & Remote Areas (Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, etc.): 5–12 business days after dispatch.

Signature Requirement (High-Value Items)
To ensure safe delivery, orders with an item value of $100 or more require a signature upon delivery.

  • Please ensure an authorized recipient is available at the delivery address to sign for the package.
  • If no one is available to sign, the carrier will leave a delivery notice with instructions for redelivery or pickup at a local carrier facility.
  • We are not responsible for delays or return shipping fees caused by uncollected packages requiring a signature.

Peak Season Delays
During major peak seasons, holidays, or severe weather conditions, carriers may experience higher volumes than usual. Processing may extend by an additional 1 business day, and delivery may take 2–4 extra business days depending on carrier capacity.

Order Tracking & Carrier Updates
Once your order has shipped, a tracking number and carrier information will be sent to your email. Please allow up to 24 hours for carrier tracking links to update.

Address Accuracy & Order Re-routing
Please ensure your shipping address is accurate during checkout. We are not responsible for delivery delays, failed deliveries, or lost shipments resulting from incorrect or incomplete addresses. Address changes requested after dispatch may incur carrier-assessed re-routing fees.

Damaged, Lost, or Delayed Packages

  • Package Damage upon Arrival: Inspection upon receipt is required. If items arrive visibly damaged, please take clear photo/video proof of both the package and the damaged product, and contact us immediately.
  • Delayed / Lost Shipments: If your package is significantly past its estimated delivery window, please reach out to our customer service, and we will initiate a carrier trace to assist you.